Frequently Asked Questions

While ECRAL allows you to browse and book by vehicle class (such as compact, Standard, or SUV), the specific model you receive depends on real-time availability. To ensure transparency, our fleet is categorized by "Examples" or labeled as "or Similar" (for instance, "Nissan Sunny or Similar"). While we strive to provide the exact model you request whenever possible, we guarantee a vehicle within the same class and specifications to meet your needs.

Ecral offers two primary transportation solutions: self-drive car rentals and chauffeur-driven limousine services. Ecral offers two primary car rental solutions: self-drive vehicles and chauffeur-driven limousine services.

To complete your car rental, please provide the following: • Valid Driver’s License: Must be valid for a minimum of one year. • Identification: A valid National ID or Passport. • Encrypted Online Verification: To speed up your pickup, documents can be securely verified through our online system prior to arrival. Payment Information • Online Payments: A credit card is required for online payment.

Yes, Ecral requires users to have an account to complete a booking on the platform. This account-based system is designed to create a secure and streamlined booking experience.

Yes, a security deposit is required for self-drive rentals to cover potential traffic violations or minor damages. The deposit is held securely and refunded back to your card or digital wallet within 14 to 21 business days after the vehicle is returned without any violations. You can pay it in currency and get it back yourself

Ecral operates on a "Like-for-Like" fuel policy. The vehicle should be returned with the same amount of fuel it had at the time of pickup. If the vehicle is returned with less fuel, additional charges will apply based on the missing amount.

Your safety is our absolute priority. In case of an emergency, please contact our dedicated 24/7 Roadside Assistance team immediately. For accidents, an official police report is strictly required to process the comprehensive insurance coverage.

Our standard rentals come with a 150 KM daily mileage allowance tailored to cover standard travel needs within Egypt. If your journey requires extra mileage, you can easily opt for our "Extended Mileage" packages during the digital booking process.

Yes, we offer convenient one-way rental solutions between our main hubs. You can easily select a different drop-off branch (e.g., Cairo to Sharm El-Sheikh or vice versa) during booking; a standard city-to-city drop-off fee will apply.

You can easily recover your account by clicking the "Forgot Password" link on the login page. An automated, secure verification will be sent via SMS to your mobile phone to reset your credentials instantly.

No, transparency is one of our core values. The price you see on your screen during the final booking stage includes all mandatory government taxes and standard insurance. Any add-ons (such as baby seats or extra mileage) will be clearly itemized before you confirm.

Yes, you can easily modify or cancel your upcoming reservations directly through your personal dashboard. Please note that cancellations must be made at least 48 hours prior to the scheduled pickup time to avoid any late cancellation fees.

Every time you book a ride or rent a car through your registered account, a percentage of your spend is converted into loyalty points credited to your digital wallet. These points can be saved and redeemed as exclusive discounts on any of your future bookings.

Absolutely. We offer customizable corporate programs where businesses can sign a master agreement. This allows your employees or executives to access our fleet or limousine services on-demand with pre-approved corporate rates and streamlined monthly billing.

Yes. To ensure your business operations never stop, Ecral guarantees an immediate replacement vehicle of the same class or higher during routine maintenance schedules or in the rare event of a mechanical breakdown.

We manage flight schedules in real-time. During your limousine booking process, you will be prompted to enter your flight number. Our tracking system automatically monitors your flight status, ensuring your chauffeur is waiting for you precisely when you land, at no extra cost for standard delays.

Absolutely. Our premium limousine services cover intercity travel, executive corporate commutes, and long-distance business trips throughout all Egyptian governorates, prioritizing luxury, punctuality, and complete privacy.

Yes, transparency is key. Our executive limousine and airport transfer rates are all-inclusive. This means all highway tolls (such as the Cairo-Alexandria Desert Road gates), airport parking fees, and driver expenses are fully covered in the final price you pay— no unexpected cash requests during your trip.

We require the vehicle to be in good technical condition and not older than four years. It must also have valid comprehensive insurance, and all legal documents—including the vehicle registration license and other required paperwork—must be complete and valid.

We offer two main operation models : 1. Self-Drive Rental: Where the vehicle is rented directly to clients under our approved insurance policy terms. 2. Chauffeur / Limousine Service: Operating the vehicle with a professional driver to serve corporate, individual, and tourism transport requirements.

Costs vary based on the contract type, with routine maintenance details agreed upon in advance. In the event of breakdowns caused by misuse, the company assumes full responsibility for repair costs. As for insurance, comprehensive coverage equal to the vehicle's current market value is required; we can assist you in issuing the insurance policy and handling the paperwork on your behalf.

A security deposit is held from the lessee specifically for potential traffic fines. If any traffic violations occur during the rental period, the lessee is fully obligated to cover the fines, even if the violation appears after the car has been returned.

Fixed & Guaranteed Monthly Income: Earn a regular financial return that secures your financial stability and allows you to plan your future with confidence. • Flexible Annual Contracts: We provide annual contracts with clear, flexible terms tailored to your needs while protecting your rights. • Professional Management: A specialized team handles the management, maintenance, and supervision of your vehicle according to the highest quality standards, saving you time, effort, and unexpected expenses. • Strong Reputation & High Reliability: Ecral Al Fahad Auto Group enjoys an excellent reputation in the Egyptian market, built on commitment and transparency in dealing with over 500 suppliers and partners. • 24/7 Technical Support: Our support team is always available to assist you and answer any inquiries you may have.

We operate under two options: o Percentage of revenue model. o Fixed monthly rental rate agreed upon in advance. • In both cases, the amount or percentage is defined within the contract terms, with a fixed monthly payment schedule.

We have a clear protocol for handling accidents: an immediate report is filed, and repair procedures along with insurance claims begin right away under our full supervision to restore the vehicle to its original condition.

An operating agreement is signed defining the commitment period. You may retrieve the vehicle at any time upon providing sufficient advance notice, provided all financial and operational obligations specified in the contract are settled.

We execute a legally binding contract clearly outlining the rights and obligations of both parties, along with our commitment to transferring rental payouts on the agreed schedule. Additionally, we document the exact condition of the vehicle at handover through detailed interior and exterior photography attached to the contract to ensure total transparency.