Rental Agent

Role Overview

The Rental Agent is responsible for handling customer rental inquiries, preparing offers, following up on leads, completing booking procedures, coordinating with operations, ensuring customer documents are valid, managing contracts, payments, deposits, claims, and maintaining strong customer relationships to ensure a smooth and professional rental experience.

Requirements

• Previous experience in car rental, customer service, sales, reservations, or operations is preferred.

• Good communication and negotiation skills.

• Ability to handle customer inquiries, complaints, and follow-ups professionally.

• Good knowledge of rental procedures, contracts, and customer documentation.

• Strong attention to detail when reviewing documents, payments, and booking details.

• Good computer skills, especially Microsoft Office.

• Experience using SAP or any booking/ERP system is preferred.

• Ability to coordinate with different departments such as Operations, Accounting, Booking, and Admin.

• Strong organizational and time-management skills.

• Ability to work under pressure and handle multiple bookings or customer requests.

• Good command of English is preferred.

• Professional appearance and customer-oriented attitude.

Key Responsibilities

• Input the data correctly, regularly on & Update customer’s data on SAP

• Reply and handling calls, emails and any inquiries

• Notify the individuals SPV with any lead

• Sending the offer & all T&C to the client and approving any special request offer from the SPV

• Primary evaluation of the customer (sending customers papers to ID Group to filter Qualified customers)

• Following up with the opportunities, negotiate and persuade the client

• Resolve any complains or issues by coordinating and reporting it to the operation SPV

• Write and sign the contract after approving from Reservation SPV

• Meeting any customer who picks/drops off the car in the company and ensure everything is done smoothly and effectively and try to build more personal relationship with the client

• Take feedback from the customer about the car and the overall service

• Preparing rent schedule for operation & send representative details

• Communicate with outsourcing companies for completing the reservation & handling payments for any outsource service

• Send the claims and follow up its collection with the client

• Hand a hard copy of the contract to the Individual SPV

• Refer to the SPV for any needed exceptions or discounts

• Follow up collection in case of extension

• Ensure the client’s document validation

• Follow up payment of deposit if needed

• Add payments at Individuals Transfer sheet & send to the accounting department payment proof if needed

• Build long term relationship with customer